frequently asked questions

FAQ: Design

  • Do I have to be a creative to work with Coastline?

    We consider “creatives” to be entrepreneurs, artists, business owners, freelancers, and more! You do not have to be producing an art form to work with us.

  • Where are you located?

    Coastline Media Co. is based in Los Angeles and works with clients all over the world.

  • Do you manage social accounts?

    No, we produce assets for you to manage your own social accounts with.

  • Do you provide photos?

    We use a variety of stock photos in our designs which will be provided to you when we hand over your final files. We do not purchase or license photos on behalf of clients.

  • Do you design websites outside of Wordpress?

    Yes, on a case-by-case basis. Our most frequently used alternatives are Shopify and Squarespace.

  • Do you provide web development services?

    No, we do design. We are happy to work with your developer on file transfer and QA on a case-by-case basis.

FAQ: shop

  • What payment methods do you accept?

    We accept all major credit cards as well as Apple Pay and Google Pay.

  • What are your shipping times?

    Shipping times vary depending on location but generally take about 5-7 business days.

  • What is your return policy?

    On physical products, we accept returns for 30 days on unused items in their original packaging. We do not accept returns on digital downloads.

  • Do you restock sold out items?

    Sometimes! Our Coastline Air boxes are never restocked exactly as is, but our core collection of merchandise is.

  • Something is wrong with my order, how do i get in touch?

    Please reach out to team@coastlinemedia.co and we will direct your question to the appropriate party.

  • Do you work with local brands?

    Yes! We love working with other local brands to highlight products that are a fit. If you’d like to work together, please reach out to team@coastlinemedia.co