frequently asked questions

FAQ: General

  • What does Coastline Media Co. do?

    Coastline Media Co. is a creative agency based in Los Angeles that specializes in logo and web design and creates products related to travel.

  • How are design and travel related?

    We are global travelers and believe design and travel teach you to find beauty in the small details. We like to think with a broad perspective and communicate that through our work.

  • Do offer small-batch travel-inspired accessories outside of the US?

    We do! We offer free shipping on ALL of our products within the US and Canada and a flat rate of $5 to Europe. We want Coastline to be accessible to all!

  • Where can I find your maps of popular coastal destinations worldwide?

    On our blog! We feature places like London, Lisbon, Iceland and more. Check them out here!

  • How do I choose between WordPress, Shopify, and Squarespace for my new website?

    A great question! Take a look at our blog post here and reach out to team@coastlinemedia.co if you have any questions.

  • What are some unique digital downloads and accessories inspired by global travel?

    We love prints by local artists and items that are more “if you know, you know” than in your face. We are developing more, soon!

FAQ: Design

  • Do I have to be a creative to work with Coastline?

    We consider “creatives” to be entrepreneurs, artists, business owners, freelancers, and more! You do not have to be producing an art form to work with us.

  • Where are you located?

    Coastline Media Co. is based in Los Angeles and works with clients all over the world.

  • Do you manage social accounts?

    No, we produce assets for you to manage your own social accounts with.

  • Do you provide photos?

    We use a variety of stock photos in our designs which will be provided to you when we hand over your final files. We do not purchase or license photos on behalf of clients.

  • Do you design websites outside of Wordpress?

    Yes, on a case-by-case basis. Our most frequently used alternatives are Shopify and Squarespace.

  • Do you provide web development services?

    No, we do design. We are happy to work with your developer on file transfer and QA on a case-by-case basis.

FAQ: shop

  • What payment methods do you accept?

    We accept all major credit cards as well as Apple Pay and Google Pay.

  • What are your shipping times?

    Shipping is free within the US and Canada. Times vary depending on location but generally take about 5-7 business days.

  • What is your return policy?

    On physical products, we accept returns for 30 days on unused items in their original packaging. We do not accept returns on digital downloads.

  • Do you restock sold out items?

    Sometimes! Our Coastline Air boxes are never restocked exactly as is, but our core collection of merchandise is.

  • Something is wrong with my order, how do i get in touch?

    Please reach out to team@coastlinemedia.co and we will direct your question to the appropriate party.

  • Do you work with local brands?

    Yes! We love working with other local brands to highlight products that are a fit. If you’d like to work together, please reach out to team@coastlinemedia.co